Agile Tortoise
Greg Pierce’s blog
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Downtime
Around lunchtime today, both the T1 lines at work went down. Voice and Data. Way down. Not even any warning lights on the termination cards. That usually means a physical connection problem. I was joking with the Qwest rep when I called and said, “Guess someone got a little overzealous with a backhoe.” About an hour later, our local Verizon tech showed up. He said, “It looks like its going to be at least 3-4 hours. Somebody with a backhoe took a big chunk out of one of our trunks about a mile up the road.”
I knew I was a good troubleshooter, but I didn’t know I was that good. 
Anyway, all is well now, and the people at work handled it amazingly well with minimal panic, though there were a lot of people standing around in the parking lot with their cell phones all afternoon (we’re in the boonies, you pretty much have to go outside to get a signal on a cell phone).
